OPERATING MODELS & ORGANIZATION DESIGN

Many cultural institutions operate with structures inherited from earlier eras—shaped more by professional history than current demands.

We work with institutions to examine how their operating models and organizational structures actually function in practice, including the effects of matrices, silos, expert cultures, and informal workarounds.

This work can include:

• Clarifying roles, responsibilities, and handoffs

• Redesigning structures to support delivery and experience

• Addressing tensions between expertise and accountability

• Aligning organization design with strategic priorities

Our focus is not on theoretical “best practice,” but on creating organizational arrangements that support reliable delivery, cross-disciplinary collaboration, and clear decision-making under pressure.